Refund policy

Can I return my order?

We hope you'll love your StudioStig piece, but if you change your mind, you can request a return within 14 days of receiving your order.

To be eligible for a return, your print must be unused, in the same condition you received it and in its original packaging.

To arrange a return, please email hello@studiostig.co.uk with your order number and we'll guide you through the process.

Who pays for return postage?

Return postage is the responsibility of the customer unless your item arrives damaged, faulty or incorrect.

Your order remains your responsibility until it reaches us, so we recommend using a tracked and insured postage service when making a return.

When will I receive my refund?

Once we've received and inspected your return, we'll process your refund to your original payment method.

Please allow up to 10 working days for us to process your refund. Your bank or card provider may then take additional time for the funds to appear in your account.

If more than 15 working days have passed since your refund was approved, please email hello@studiostig.co.uk and we'll look into it for you.

Are there any items I can't return?

We can't accept returns on gift cards.

Please inspect your order when it arrives and contact us as soon as possible if your print is damaged or faulty, or if you've received the wrong item.

Please include your order number and photographs showing the issue so we can assess what has happened and put it right.

Where an item is damaged, faulty or incorrect, we'll arrange a replacement or full refund at no cost to you.